Privacy Policy for Elderhaven Pillars
At Elderhaven Pillars, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform and during the provision of our geriatric support and consultancy services. We strictly adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: This may include your name, date of birth, contact details (e.g., address, phone number, email), and identification documents when necessary for legal and service provision purposes.
- Sensitive Personal Data: In the context of geriatric support and consultancy, we may collect information regarding health conditions, medical history, financial situation (for pension advice), and social circumstances. This data is collected only with your explicit consent and when essential for delivering bespoke services like elder care coordination, accessible home modification consultation, or mental wellness support.
- Service-Related Information: Details pertaining to your interests in specific services (e.g., retirement planning, nutritional guidance, legal aid referrals) and your interactions with our online platform.
- Technical Data: Information gathered automatically when you visit our site, such as IP address, browser type, operating system, and visiting patterns. This helps us improve our online platform's functionality and user experience.
2. How We Use Your Information
Your information is used for the following purposes:
- Service Provision: To deliver our bespoke retirement planning, elder care coordination, pension advice, accessible home modification consultation, social activity programming, legal aid referrals, nutritional guidance, and mental wellness support services.
- Communication: To communicate with you regarding your service requests, appointments, updates, and any other relevant information.
- Personalisation: To tailor our services and content on our online platform to your specific needs and interests.
- Improvement of Services: To understand how our services are used and to improve their quality, effectiveness, and our online platform's user experience.
- Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights and the safety of our users.
3. Legal Basis for Processing Personal Data
Our legal bases for processing your personal data include:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (especially for sensitive personal data).
- Contractual Necessity: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: Where the processing is necessary for us to comply with the law.
- Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests do not override your fundamental rights and freedoms.
4. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our online platform and providing our services (e.g., IT support, cloud hosting). These providers are contractually bound to protect your data and only process it according to our instructions.
- Referral Partners: When providing services like legal aid referrals for elder law, we will share necessary information with trusted legal professionals, always with your explicit consent.
- Legal and Regulatory Authorities: When required by law or to protect our rights and interests.
5. Data Security
We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. This includes encryption, access controls, regular security assessments, and staff training on data protection best practices.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on the type of data, the purpose of processing, and legal obligations.
7. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Elderhaven Pillars
2847 Picket Lane,
Suite 310,
Bristol, England,
BS1 6LQ,
United Kingdom